People Management Skills

Things seem to be moving fast and the global financial services arena is at the forefront of a fast-paced environment. Expectation are high, work is complex. Getting the best performance out of yourself and others is an ongoing challenge.

First-level managers and supervisors are working through key leadership challenges, in their day-to-day work. They have to deal with interpersonal issues and gain trust from the team members. They also have to seek better ways to lead a team and get the work done. 

The overall purpose of this one-day workshop is to provide you with guiding principles, tools and techniques that will support you in managing the day-to-day operations, leading and developing work teams for better organizational and team performance.

 Learning Objectives

By the end of the workshop, participants will be able to:

 

• • Balancing the roles of a manager and a leader

• • Develop an enhanced awareness of the mind-set shifts required in the transition from    

• • Doing’ to ‘Leading’

• • Engaging others by recognizing own and others styles

• • Problem Solving through Delegating & Empowering

• • Personal prioritizing system to achieve business targets and the individual and team levels

• • Strengthen the ability to lead and facilitate team development

• • Applying the appropriate interventions to manage conflicts in effective ways that resolve the issues while building relationships for continued partnership

• • Achieving results through motivating teams

Programme Outline

Module	Description	Activity
Introduction & Setting The Scene	Programme welcome & facilitator introduction Program objectives and program flow	Facilitator-led
Module 1 From managers to leaders	Individual introduction What are the Secrets of success in a corporate world – “Task vs People” Balancing the roles of a manager and a leader	Facilitator-led Picture cards introduction activity Group discussion
Module 2 Personality Styles in Team Management	Understanding Personal Styles – DISC Recognizing other styles, strengths and needs Engaging people through flexing & adapting	Facilitator-led DISC questionnaire Splitting Activity
Module 3 Problem Solving through Delegation & Empowering	4 levels of Delegation & Empowerment Leader & Team Dynamics From delegation to aligning & empowering Managing the risks of empowering Understanding the role of the leader	Facilitator-led Group Experiential Activity Group discussion & Facilitator debrief
Module 4 Prioritizing for Impact	The Priority Matrix Managing personal goals vs distractions, procrastination and team responsibilities	Facilitator-led Individual reflection Prioritizing planning
SUMMARY	Tailor a plan to improve own leadership while staying true to your name What Have I Learnt about Myself? Who Do I need to Reinforce? What Do I need to Develop? What will be my measurement of progress or success?	Individual action planning Pair sharing