Creating A Strategy For Developing Frontline Leaders

Frontline leaders are vital to the success of any organisation. They are the people working with frontline staff and interacting with customers. Typically they make up 50% of an organisation’s leaders, directly supervising up to 80% of its workforce.

This session focus on developing frontline leaders above all others with an effective strategy and practical ways to increase your return on investment.

What you will learn:

  • Key questions to ask in assessing your current strategy
  • 6 simple questions that will ensure your programs are more effective
  • A 4 step process that will focus your activities
  • 5 skill areas you need to develop in your frontline leaders


Who should attend:

First-line Managers, Managers, Senior Managers