Frontline leaders are vital to the success of any organisation. They are the people working with frontline staff and interacting with customers. Typically they make up 50% of an organisation’s leaders, directly supervising up to 80% of its workforce.
This session focus on developing frontline leaders above all others with an effective strategy and practical ways to increase your return on investment.
What you will learn:
- Key questions to ask in assessing your current strategy
- 6 simple questions that will ensure your programs are more effective
- A 4 step process that will focus your activities
- 5 skill areas you need to develop in your frontline leaders
Who should attend:
First-line Managers, Managers, Senior Managers