Nisha Nanwani comes from the Hospitality Industry and brings with her experience in the field of recruitment, training and service excellence standards.

Nisha’s areas of specialization include Teambuilding (outdoor/indoor), Interpersonal Skills, Customer Service, Interviewing Skills and Resume Writing. Some of the organizations which she has trained include Housing and Development Board, Ministry of Education, COURTS, Management Development Institute of  Singapore and Singapore Police Force

Nisha has been trained in some of the well known leading hotels in France and has gained extensive exposure and experience in human resource management and business etiquettes. She was on the interviewing panel of Chateau-Hotel Andre Ziltener, France and was instrumental in interviewing and recruiting candidates for various positions in the hotel.

John Teo has more than 25 years of working experience in senior management and in sales and marketing of technical products and services.  He has worked for an MNC, various SMEs and was a partner in a precision engineering company. 

The major achievements in John’s career are evidences of his leadership capabilities in the business and corporate world:

• In his first job as a Department Manager In Diethelm Singapore, John set up the Marine Department from scratch to make it the fastest growing profit center by achieving a sales of $2.5 million in the second year. 
• As the General Manager of Materials Handling Engineering, he was instrumental in the company becoming public listed in 1989.  Other achievements in this company included:
  • Developing the first locally designed and manufactured Automated Guided Vehicle in Singapore;
  • Setting up a new Standard Products Division that contributed more than 30% to the group turnover.
• As a Director of Apex Precision Engineering, John became the ISO Management Representative and brought the company to ISO 9001 certification in 1996.

John’s management and leadership capabilities are recognised even outside his business life:

• He has been the President of the Singapore Branch of the International Brotherhood of Magicians since 1993.  He frequently uses magic in his lectures and presentations not only to enliven the audience, but to bring out important principles in a fun way.  John’s articles on magic as well as magic tricks that he created were accepted and published in international magic periodicals.

• During his national service, John was conferred the Civil Defence Constituency Commander for Toa Payoh. 

Amit demonstrates a good grasp of IT-related adult-learning theories and techniques in facilitating his workshops and seminars for IT and non-IT executives.
 

Diana Chan Diana Chan specializes in leadership and management as well as organisational development programmes for high potentials, new managers and managers transitioning to senior leadership position. She customizes individual and organizational development initiatives, facilitates off sites for new managers on team bonding and achieving top team performance.

Besides facilitating training on performance management, feedback and coaching, competency-based interviewing skills, influencing skills, customer service skills, managing virtual teams, diversity-related skills and mentoring initiatives, Diana provides personalised coaching on individual and team alignment. She works with global and regional key stakeholders, providing consultancy advice on learning and development, as well as organisational development interventions.

Diana has coached and facilitated training to audience of diverse ethnic and cultural background, mainly from multi-national corporations in the financial industry. She has facilitated training in Singapore, Hong Kong, Macau, Korea, Shanghai, Beijing, Tokyo, Manila, Sydney, Melbourne, Jakarta and Switzerland as well as facilitated virtual training for Thailand and India.

Diana was the Vice President, Learning and Development, Asia Pacific, JPMorgan Chase Bank, NA. Prior to that, she was Director, Global Talent, Learning and Development, Investment Bank, UBS. Diana’s other corporate experience included working in Citibank, DBS and United Overseas Bank.

A keen champion on diversity-related initiatives, Diana was instrumental in designing the development plan for the physically-challenged graduating students as part of corporate community service to help them to integrate into the corporate world post graduation. She collaborated with key stakeholders on creating equal work opportunities, enhancing work-life balance for employees and provided advice on organizing initiatives to support Networking Groups, in particular, for women and working parents.

Diana has Masters of Science in Training and Human Resource Management, University of Leicester. She is a Certified Trainer in Singapore Training and Development Association (STADA) Teambuilding Events, Wilson Learning Management, Mind Resources Multiple Intelligences: Applying the Theory.

Diana is accredited and is able to facilitate a wide range of Tools:

• Myer Briggs Type Indicator (MBTI)
• Leadership Compass (Centre for Creative Leadership)
• Occupational Personality Questionnaire
• Priority System
• Strength Deployment Inventory
• Interpersonal Leadership Style
• Social Styles
• DISC Dimension of Behaviors
• Team Management System

Diana facilitates the following programmes:

• Leadership and Management Skills
• Performance Feedback and Coaching
• Objective Setting Skills
• Building Client Relationship Skills
• Customer Service Skills
• Effective Conference Calls Techniques
• Communication Skills
• Diversity-related Skills
• Influencing / Persuasion Skills
• Interviewing Skills
• Mentoring Skills
• Effective Team Performance Skills
• Managing Virtual Teams

Besides English, Diana speaks Mandarin, Cantonese, Hokkien and some Bahasa Melayu.

Simon Murphy is an accomplished trainer with extensive experience in Entrepreneurship, Business Management and Personal Development.

During his undergraduate days, Simon founded a business, Lockstock Couriers (Pty) Ltd that grew to employ over 15 people and boasted clients such as Ernst and Young, the South Africa Institute of Chartered Accountants and other leading firms. The pressures and multi disciplinary requirements of starting a business at a young age quickly distinguished him from his peers as he was thrust into the fiercely competitive world of business in Johannesburg, the economic capital of Africa.

Simon was later approached to take on a senior role at a Non Profit Organization in the city of Johannesburg. As the youngest person to take on this role in the organizations history, he was involved at top-level management of an organization and campus that included a school consisting of 700 students with over 100 staff members. His role included participation in the financial management of the organization, strategic direction and human resource responsibilities, amongst others.

He oversaw projects from planning to execution and evaluation, learning the dynamics of completing tasks within budget, time and resource restrictions. He was also placed in charge of project managing an international 5-day training conference for over 4000 delegates from 30 nations.

Much of his time has been spent understanding and developing people, through one on one coaching and mentoring, group training and public speaking. A natural leader, he has found leadership to be one of the passions of his life, and he has spent much of his time motivating, leading and developing those around him. For the last few years he has been engaged in Leadership Training throughout Africa, developing leaders and teaching leadership models. He has spoken at conferences and to groups of leaders in South Africa, Sierra Leone, Liberia, Democratic Republic of Congo, Kenya, Zimbabwe and others.

A dynamic trainer, Simon is both charismatic and engaging, making use of humor to convey concepts in a real life way and make learning as enjoyable as possible. His training methodology makes use of audio-visual tools, learning activities, games and simulation techniques to aid the impact of the theoretical knowledge he imparts through lectures. An accomplished public speaker, he has the ability to encourage, stir and motivate others, leaving them with a sense of inspiration and vision. To-date, more than 6,000 people have benefitted from his training.

Simon’s areas of specialisation include Leadership, Teambuilding, Service Excellence, Customer Engagement, Work-life balance, Coaching and Mentoring, Time Management, Managing Projects, Problem Solving and Decision Making.

Simon holds a BComm in Business Management, majoring Industrial and Organizational Psychology which gives him an competitive edge in making organizations more productive while ensuring healthy and meaningful lives for workers.

Rajan Ramchandani started his career in the financial service industry as a Financial Consultant in Dubai (UAE) in the mid 70's and soon climbed the corporate ladder to Vice President and Portfolio Manager.

Rajan is now based in Singapore and is actively involved in training, coaching and mentoring. As a speaker/trainer, he uses the 5000-year old Chinese acupuncture based therapy (but without needles) in his Stress Management workshop. This technique has proven to be extremely effective in helping people manage their stress in their lives , overcome their personal problems and enhance their future by working in the present.

Rajan speaks from his heart and connects with every participant at a very deep level. He has a giving nature and strongly believes that one must have a mind that is open to everything but attached to nothing. He also lives the adage, “You cannot solve any problem with the same mind that created it” – Albert Einstein.

Rajan has been offering life coaching & mentoring services to families and individuals on a one-on-one basis for many years. Having gone through life's roller coaster he enjoys sharing his personal experiences about the importance of a trained mind and all that we can achieve with it.

Mr. Pat Mun Fai is a Management and Marketing Practitioner with more than 26 years of Sales, Marketing and Business Management experience. These includes working with a large MNC, which distributes such branded consumer products like BMW, Ford, Peugeot, Range Rover, Service Apartments at Darby Park, Chivas Regal, Scholl, Becks Beer, Cote’dor Chocolates and industrial goods like Caterpillar, Fuji SMT Machines, ABB Electrical Components etc with direct responsibility for over $20M turnover for his division. He is experienced both in Industrial as well as FMCG products and has successfully built up world-renowned brands like Motorola, Ascom, Rotring, and Fuji Xerox here and in the region. His expertise encompasses marketing, management, consultative selling skills, negotiation skills, customer service, key account management, business strategy, and sales management. As a practitioner, he has successfully recruited, developed and trained numerous people who have become successful managers today.

Pat is well established and understands the behaviour of the local and regional markets. His major customers include Singtel, Starhub, Nokia, Shell, Exxon, Mobil, SRC, Police, Ministry of Home Affairs , Keppel Logistics, Singapore Airlines and hundreds of SMB’s including more than 200 wholesalers and dealers for its Rotring FMCG products.

Pat was a key speaker at the VON Asia (Voice On the Net) Conference held in Hong Kong in 2001 and at the 8th ATIE, (Asian Telecom Information Exchange Forum) in 2002 to an audience of 300 key players in the telecommunications industry.

Pat’s breadth and depth of experience in the business world has greatly benefited participants in his workshops using real life examples to simplify difficult concepts and principles. Having recruited and lead many young people in his charge over the years also allow him to understand his participants and relate to them better in class.

Pat holds a Masters Degree for Business Administration from the University of Dubuque, USA as well as a Diploma in Marketing from the Chartered Institute of Marketing, UK, and a Marketing Diploma from the Marketing Institute of Singapore, Advance Certificate in Training, from the Workforce Development Authority of Singapore and a Diploma in Civil Engineering from the Singapore Polytechnic.

Dr Gian Casimir is Italian-Armenian-Irish genetically and he was born in India. He lived in Australia for 30 years and thus understands cultural differences. Gian specializes in cross-cultural management and has published several articles in international scholarly journals on research on, for example, cultural differences in leadership.

Gian has developed training and development programmes for large Australian and international firms including Telstra and Arrow Pacific Asia on a number of different topics including leadership, emotional wellbeing, customer service, motivation, communication, and organisational behaviour. His style can be described as profound, informative and humorous as he is able to connect deeply with his audience, who range from front-line staff to senior executives, in a way that is unique and enjoyable.

Gian uses a range of techniques including reflection, role plays, discussions and group presentations to help participants to gain insights into themselves. There is never a dull moment is his presentations due to his energetic and engaging style. He has published articles in international scholarly journals on various topics including leadership, cross-cultural management, workplace bullying, and workplace motivation.

Gian obtained a PhD in Psychology from the University of Newcastle and currently works for the University of Newcastle Singapore. He has taught previously at the Wharton School in the University of Pennsylvania and at the La Trobe School of Business in Melbourne. Gian was a Highly Commended Award Winner at the 2008 Literati Network Awards for Excellence.