Annie Tan has trained for clients in financial institutions, information technology, sales & service, electronics, B2B and public service sector. She has extensive training experience in employee engagement, customer service, leadership, performance management and professional development.
Annie had trained managers and leaders on performance management, interviewing skills, managing and leading people, new manager transition skills and experienced managers who looked towards to enhance their leadership skills. She uses a blend of learning & development approaches including assessment tools, role plays and experiential activities which allow participants to learn and apply practical techniques to deal with workplace situations successfully. She has worked with many clients in their employee journey towards building a well-trained organisation. Fluent in English and Chinese, Annie had delivered programs in China, Taiwan, and India including lunch and learn sessions.
Prior to becoming a Corporate Trainer and Facilitator, Annie held several management roles including Service Manager in Standard Chartered, Senior Consultant in Fiserv, VP in DBS Customer Centre and Group HR, Learning & Talent Development. In DBS Customer Centre (an award winning in-house 600 seats Call Centre), she spearheaded the set-up of the SME hotline and led teams supporting SME & Wealth customers. Her passion in people development earned her a very successful role switch to VP, Head of On-Boarding, Quality, Learning & Organization Development in the Customer Centre where she provided high quality guidance and support in developing customer service and people management solutions including developing and facilitating Customer Service, Leadership & Management program aligned to corporate objectives.
In DBS Group HR, Learning & Talent Development team, Annie was the Deputy to the Head of Leadership Institute where she designed and facilitated the Leadership, Performance Management and Cultural Development related program curriculum for the bank across the region. She is trained in Competency Based Interviewing techniques and has interviewed roles from officer to Vice Presidents levels since 2008. Annie designed and facilitated interviewing skills training for hiring managers since 2011.
An accredited facilitator for DISC, Myers-Briggs Type Indicator MBTI ™ and Fundamental Interpersonal Relations Orientation FIRO ™, Annie uses profiling tools for leadership and individual development, team off sites and self-awareness programs. She is ACTA certified with IAL and has knowledge in instructional design and development. Under her leadership, her trainers were awarded Best Trainer (Gold & Silver) and other accolades awarded by Call Centre Association Singapore include Best Contact Centre for 3 consecutive years in 2010, 2011, 2012, Gold Award for Best Customer Experience in 2012, and Bronze Award for Employee Retention in 2013. Annie was also responsible for the successful certifications on People Developer and Service Excellence for DBS Customer Centre.
Annie is currently pursuing her Masters of Leadership in Organisational Learning. She spends her weekends on Zumba fitness and volunteering with an association in preparing meals for the old folks.